Q: Do you have a store where I can come and see your products? A: Unfortunately, we do not have a physical store where you can see our products, however we try our very best to provide accurate and detailed pictures on our site.

Q: What is your return policy? A: Click here for details about our return policy!

Q: My merchandise is defective what do I do? A: If you feel you have received defective merchandise Please click contactus@thepokertableoutlet.com and write us your questions or concerns. Certain policies require that the product be returned directly to the manufacturer. If you receive an order for a Kestell Product it is your responsibility to immediately inspect the package and merchandise upon delivery. If there are any damages to the merchandise you are to refuse delivery and contact us immediately either by email at contactus@thepokertableoutlet.com or by phone, This is the Cell Phone number of the person who will take care of you. His name is Ryan, phone: 1(920) 287-2339. For more information regarding the delivery of Kestell products follow this link to the Shipping Policy.

Q: What is your privacy policy? A: ThePokerTabeleOutlet.com works hard to ensure your privacy. Your personal information (e-mail/address/phone number) will not be sold to other companies. Once you place an order the ECI merchant account automatically verifies the card and mailing address are correct and the order is secured. For more information pertaining to our privacy policy click here.

Q: Do I have to pay tax on my purchases? A: Wisconsin residents are required to pay the standard 5% Sales Tax. Anyone outside The State of Wisconsin is exempt from these charges.

Q: Is my credit card payment secure? A: We are very serious about keeping your credit card safe. Our site uses 128-bit encrypted Secure Sockets Layer Technology (SSL). This prevents your credit card and billing information from being intercepted. We use this cutting edge technology to ensure that your shopping experience is convenient and secure.

Q: What are your methods of payment? A: We accept Visa, MasterCard, Discover and American Express. As soon as the payment is received the order is processed and shipped to you.

Q: How does shipping work? A: Shipping is free on all orders of $100 or more! All shipping, (except the Kestell products) is handled by UPS. Some of the Kestell products are shipped via truck, the company will choose who will do the shipping. Shortly after making an order, you will receive confirmation e-mail. For any additional questions or comments please e-mail us at contactus@thepokertableoutlet.com.

Q: How long will it take to recive my order? A: All Kestell products are custom made after the order is placed. Please allow 2-4+ weeks for delivery. All other Products are processed and shipped immediately upon credit card approval, usually the same business day. Please allow 7-14 business days for delivery on all other products, Thank You!